Internet Privacy and Cookies Policy

We are committed to safeguarding your privacy. This policy outlines how we collect, use, and store your data when you visit our website, book an experience, or contact us.

Information We Collect

We collect the following data:

• Usage data (e.g. pages visited, resources accessed)
• Contact details (e.g. name, address, email, phone number)
• Booking-related information provided directly or by a lead booker
• Communications via phone, email, or forms

Use of Cookies

We use cookies to enhance your experience. These store technical data but do not personally identify you. You can adjust your browser to decline cookies. For more info, see AboutCookies.org.

Use of Your Information

• To manage bookings and communications (contractual necessity)
• To inform you of relevant services (legitimate interest)
• To share team photos (consensual marketing)
• To send booking confirmations/reminders via SMS
• To improve services or notify you of updates
• To monitor gameplay using temporary CCTV for safety (auto-deleted within 24 hours)

We do not sell or pass your data to third parties without consent.

Data Sharing

We may disclose data only:

• If legally required
• To prevent fraud
• In the sale or transfer of our business

Data Retention

We retain personal data for up to 10 years unless you request deletion sooner.

Your Rights Under UK GDPR

• Right to access, correct, or delete data
• Right to restrict or object to processing
• Right to data portability
• Right to withdraw consent
• To exercise your rights, email: gamelabescape@gmail.com

Third Party Links

We may link to external sites. Please review their privacy policies before submitting personal data.

Cookies Used by This Site

Cookies may be placed by:

• Social media widgets (e.g. Facebook, Instagram)
• Hosting services like Hostgator

Cookies are deployed only if you are logged in to those platforms. We use a consent banner to manage this on first visit.

Forms and Anti-Spam

Form submissions are protected with anti-spam tools to block bots.

Contacting Us

If you have questions about this policy or your data, please email gamelabescape@gmail.com with the subject line “Privacy Policy”.